Property: 6 |
Cleaning: 3 |
Host: 6 |
Location: 7 |
Price/Quality: 6
The structure is beautiful with a large garden but too makeshift: the service should be reviewed a bit. We booked a triple room on the top floor where we suffered from the presence of mosquitoes. Given the beautiful garden, mosquito nets should be considered. In the bathroom, there were ants and a bit of mold on the ceiling. Only a small shower gel was provided along with the towels. In the booking from the website, breakfast was mentioned as included but it actually wasn't. At the reception, we were greeted by a person (I believe a cleaning staff) who struggled to be understood in Italian. Really a shame: it takes just a little to make the structure a bit more comfortable in the services while maintaining the originality of the Florentine villa.
stayed from 06/24/2023 to 06/25/2023
The answer from the host:
Ciao Valeria, ci spiace per tutti gli inconvenienti che hai trovato.
nel frattempo la gestione è cambiata e abbiamo lavorato per eliminare i difetti che hai riscontrato.
Anche la persona che hai conosciuto, sempre presente nello staff, ha migliorato la conoscenza dell'Italiano ed è sempre più solare e disponibile nel soddisfare le necessità degli ospiti. Flora.